Delivery and Returns
UK delivery via Royal Mail 24
UK delivery with Royal mail arrives within 1-2 working days. Please note that we are normally closed at the weekend, Tuesday and Thursdays unless during extremely busy periods such as Christmas.
Royal Mail: £2.95 flat rate OR FREE UK delivery when your cart totals £70+ (after discounts have been applied).
Worldwide shipping is now available! The cost is £8.90 flat rate. Orders normally arrive between 7-15 working days. If applied at the border, custom fees and taxes are customers responsibility.
Returns and exchanges:
Ear Wings: If your Ear Wings are unopened with seal intact, and you have simply changed your mind then a refund may be possible within 28 days of purchase. If the earrings have been opened upon our inspection, you will not qualify for a refund as we cannot resell them. To return an item, you must let us know within 14 days of purchase and then you have an additional 14 days to ensure the product arrived back with us. Return postage is the responsibility of the customer and we encourage you to send signed for. Please include a covering note with your order containing your name, order number and request to return. If you would like to exchange for a different design, you can request this on your note and we will call or email invoice you to take payment of £2.95 (UK) or £8.90 (International) for the redelivery. We regret that we cannot accept back customised design Ear Wings, unless they are faulty. They each measure around 20mm so if you have a particularly tiny ear lobe then Ear Wings may not be for you.
Anything else: You may return anything else from our website provided it’s in the same condition as it arrived. You must let us know within 14 days of purchase and then you have an additional 14 days to ensure the product arrived back with us. Return postage is the responsibility of the customer and we encourage you to send signed for.
If you would like to discuss your order, please call us on (+44)01903 331744 during our opening hours. If we are not there then please do leave a message and we will return your call when we are back in the studio.