Delivery and Returns
Delivery and Christmas:
As all of the Ear Wings are handmade in our studio, please be aware that your order will need to be hand made to order before we can post it. During the Christmas period, please allow 5 working days for delivery of your order. The last day to order for pre-Christmas delivery is Wednesday 19th December at 12 midday for UK orders. The last day to order for International pre-Christmas delivery is Friday 7th December at 12 midday GMT. Please note that all orders placed after these dates will not leave until we re-open again on 14/01/19.
Royal Mail 1st Class delivery - allow 5 working days: £2.80
Royal Mail 1st Class delivery for Textiles: £6.00
Occasionally, we are unable to post due to taking part in our events that span Thursdays Fridays or Mondays. If this is the case, then we pop a message on the homepage saying there is a slight delay and that your order will be posted out on the next available working day. This is rare as most events are Saturday and Sunday.
Worldwide shipping is now available! The cost is £8.00 flat rate for Ear Wings and starts at £15.00 for Textile items. Orders normally arrive between 7-10 working days. The last day for international orders for Christmas delivery is Friday 7th December by 12pm.
For hygiene reasons, we are unable to receive back the earrings as it's not possible to resell them. Unless of course there is a fault with them. Please take note of this before purchasing! They each measure around 20mm so if you have a particularly tiny ear lobe then Ear Wings may not be for you. If your Ear Wings are unopened with seal intact, and you have simply changed your mind then a refund may be possible within 28 days of purchase.
If if you wish to return a cushion then please email firstname.lastname@example.org to discuss it. Unfortunately all fabric to order cannot be returned.
If if you wish to talk about your order with us on the phone then please call 07703785527 Monday - Friday.